Tags: TonyT

Lock Casino No Comment – CM Says Sorry

by AussieDave
Published on: May 9, 2010
Categories: Dodgy Casino Ethics
Tags:, , , ,
Comments: No Comments

In a carry over from Lock Casino sharing one of their VIP players emails with the CasinoMeister.com owner and its casino forum Moderator Max, CM has issued a public apology about posting the TonyT information to his casino forum. That post can be viewed here.

It certainly takes some guts to say your wrong and you made some bad choices. Especially when it’s your own casino forum. Credit where credit is due, Bryan took it on the chin, stood up to the plate and admitted he’d made some bad judgment calls. For me that’s a commendable action and one that does deserve praise.

However as far as Lock Casino they’re not off the hook!

What LockCasino.com did was reprehensible. It’s nothing more than tattle telling and childish sand pit whining. Not the action or behaviour you’d expect from an accredited online casino, who in doing so claims to be trustworthy.

Worse, Lock Casino was the catalyst of the the above CasinoMeister.com  Forum thread.  LockCasino may not have pulled the trigger which ultimately character assassinated the Lock Casino VIP player TonyT, but it most certainly loaded the bullet into the gun.  Lock Casino should be holding its head in shame.

But that’s the furthest from what Lock Casino has done and remains doing, with the Lock Casino no comment.

  • Has Lock Casino said sorry to TonyT the VIP Lock Casino player, no.
  • Has Lock Casino posted a public apology to the CasinoMeister.com forum, no.
  • Was Lock Casino unprofessional in it’s handling of player information, yes.
  • Did Lock Casino breach its own Privacy Terms, Yes!
  • Should players trust Lock Casino based on this information, in my opinion, no.

So Lock Casino if your reading this it’s about time you too stood up to the plate, admitted you made some bad judgment calls and make a public apology to both the Casino Forum members at CasinoMeister.com. But more importantly make things right with TonyT.

After doing all this, Lock Casino as company needs to sit down and figure out how this was allowed to happen, and figure out a solution to prevent it happening again.

Lock Casino Shares Player Information with Casino Forum

by AussieDave
Published on: May 8, 2010
Categories: Dodgy Casino Ethics
Tags:, , , , , , , ,
Comments: No Comments

LockCasino.com a relatively new online casino powered by RTG (real time gaming), shared player information with the owner of CasinoMeister.com and one of the casino forum Moderators early this week, week commencing 3′rd of May 2010.

Subsequently excerpts of an email sent to Lock Casino support staff by the VIP player (TonyT), was posted to the public casino forum at CasinoMeister® by the owner of this site, affectionately known as CM.

The VIP player of LockCasino.com was annoyed after raising concerns with Lock Casino about his slots game play being well below par. It should be known, all RTG casinos have the ability to alter the RTP (return to player) slot percentages. It’s been purported these slot settings can be changed to 92%; 95% and 97%.

After being feed the usual casino line, over a number of emails and live chat, Lock Casino support staff again told the player (paraphrased) Oh you must just be having a bad run.

The VIP player having lost many thousands of dollars sent Lock Casino an email. Although I’m not privy to the full contents of this email, it did contain foul language telling the Lock Casino Manager and I believe the VIP manager what they could do with their online casino.

NB – LockCasino.com is an accredited online casino at CasinoMeister®.  Accredited casinos at CasinoMeister® remain on site through payment of  Media Buy Advertising. Lock Casino has a casino representative registered at the aforementioned casino forum. The VIP Lock Casino player is also a member of the Casinomeister.com Forum.

On the 4′th of March 2010, and after another VIP player of LockCasino.com voiced their dissatisfaction with the tight slots in a public thread at the CasinoMeister® Forum, TonyT posted his comments to the forum thread. A few emails followed until the owner of CasinoMeister® posted and asking TonyT if he would like to post the email sent to LockCasino.com or should he (sic CM) post it!

TonyT responded in words to the affect of: – I don’t think it would be suitable to post it to a public forum.  However CM ignored the response and went ahead posting excerpts of the email to the public casino forum at CasinoMeister.com.

This email was between LockCasino.com and TonyT, period.

LockCasino.com and CasinoMeister® are separate companies and business entities owned by different people.
However the Lock Casino forum representative shared this player communications with the owner of CasinoMeister.com® and one of the forum Moderators.

To date 8′th May 2010, neither the Lock Casino representative, nor the casino Manager has posted their reason why Lock Casino shares player information with the CasinoMeister® Forum owner or its Moderator.

Although both CM and the Max  have (in my opinion) continued to dice; slice; re-engineer and throw quasi reasons and excuses to  justify not only accepting this private email from LockCasino.com but also for posting the excepts it to the public casino forum at CasinoMeister.com.

One poster to this thread, suggest Lock Casino do the following; tongue firmly planted in cheek (paraphrased):

Why doesn’t Lock Casino contact Visa, both TonyT and Lock Casino maybe members.
Send a copy of the TonyT email to Visa warning them about his behaviour. Advise Visa they (Lock Casino) accepts “Online Bets” from TonyT for the USA; Visa Card Number xxxx xxxx xxxx xxxx.

Inform Visa the billing company will show as XYZ-BlackHole.com for $99.89US. Lock Casino advising Visa that XYZ-BlackHole.com is used to circumnavigate the current UIGEA (Unlawful Internet Gambling Enforcement Act) in the USA. Preventing banks and financial institutions such as Visa from processing “Online Bets” by USA citizens.

I bet Lock Casino would not contact Visa with this information nor do anything similar!

Here is  an excerpt to a public posts from both the owner of CasinoMeister and his casino forum moderator. These posts deliver the REAL REASONS behind Lock Casino sharing the TonyT email with CasinoMeister.com, and why the owner of this casino forum and his Moderator acted on behalf of LockCasino.com

“we share info back and forth because overall it helps us do our jobs better and protect our interests.”
The above statement is located in this casino forum post.

“Since the player is starting to post about not liking the casino in public”
The above statement was posted by CM the owner of CasinoMeister® and is located in this casino forum post.

“Not liking the casino in public“. The Forum run on CasinoMeister.com is full to the brim with forum members posting they don’t  like  XYZ casino in public. Why is this players opinion any different?

Or is the TonyT email a scapegoat to  “protect our interests.“, and that of the accredited casino LockCasino.com who is paying for advertising on CasinoMeister®.

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